For the record ...

Just had a twelve minute conversation with Kaila. Kaila is in the Comcast Cable asset retrieval department. Both of us recorded our conversation.

Kaila was calling because she thinks I may have recently moved or discontinued my service. Boy, nothing gets by you, Comcast cable.

She wanted to transfer me to another department so that I could make arrangements to have the equipment picked up.

I don't do transfers.

I told Kaila that I would be available on Tuesday, June 30th, sometime between 2 pm and 7 pm pacific time. It's a five hour window where they can have someone wait for me so that I can give them their equipment back. Kaila was unwilling to schedule an appointment. She was going to place me on hold, so I had to explain to her that my automated phone system wouldn't let anyone place me on hold for more than thirty seconds.

She's a little thick. The conversation lasted twelve minutes because Kaila kept saying that she wanted to place me on hold, then I would tell her that she would be disconnected after thirty seconds, and then I would offer her a five hour window for an appointment and she would say she couldn't make that appointment.

I also made it clear to Kaila that Comcast is not to call me except for between 9 am and 5 pm pacific time, Monday thru Friday.

Did I mention? Up yours, Comcast cable!